Windows Helpdesk Engineer – Level 2 (5-10 Years)
Job Responsibilities Deliver Level 2 technical support, resolving escalated tickets from the Level 1 team. Troubleshoot and resolve complex hardware, software, and network issues for clients remotely. Configure and manage desktop, laptop, and server environments, including patch management and updates. Manage user accounts, permissions, and group policies in Active Directory and Microsoft 365. Monitor and […]